Shipping policy

Shipping Policy

We pack every order by hand and send it with tracking. This page explains where we ship, what it costs and when your order will arrive.

Where we ship
We ship to addresses in all 50 US states. Orders to Alaska and Hawaii can take a few days longer.

Shipping costs
- Orders over $60: free shipping.
- Orders under $60: a flat rate of $5.95.
The shipping cost is shown at checkout before you pay.

When your order arrives
- Processing: we prepare your order within 1–3 business days.
- Delivery: most orders arrive 8–15 days after you place them.
The expected delivery dates are shown on each product page and at checkout.

Where your order ships from
Our pieces are made and stored by partner workshops and warehouses, most of them overseas. If you order several items, they may arrive in separate packages on different days. You only pay shipping once.

Tracking your order
Once your order has shipped, we email you a tracking link. Tracking can take a few days to show updates while your parcel is on its way to the US.

Holiday orders
To receive your order before the holidays, please order by December 10. Orders placed later still ship, but may arrive after the holidays.

Changing your address
Need to change your shipping address? Contact us within 12 hours of placing your order. After that, your order may already be on its way.

Late, lost or damaged parcels
- If your order has not arrived 30 days after it shipped, contact us and we will look into it with the carrier.
- If something arrives damaged, send us a photo within 7 days of delivery. We will send a replacement or refund you.

Questions
We answer every message ourselves, usually within one business day. Contact us via our contact page.