Refund policy
We want you to love what you bring home. If something is not right, you can return it within 30 days of delivery.
What you can return
- Items returned within 30 days of delivery.
- Items that are unused and in their original packaging.
For hygiene and safety reasons, we cannot take back candles that have been lit. Gift wrap and gift cards cannot be returned.
How to start a return
- Contact us with your order number and the item you want to return.
- We reply within one business day with the return address and instructions.
- Pack the item well and send it back. Items sent back without contacting us first cannot be accepted.
Return shipping
Return shipping is free. We send you a prepaid label or refund your shipping cost, as explained in our reply.
Refunds
Once we have received and checked your return, we refund the item to your original payment method within 5 business days. Your bank may take a few more days to show the refund.
Damaged or wrong items
If something arrives damaged or is not what you ordered, send us a photo within 7 days of delivery. We will send a replacement or refund you. You do not need to send the item back.
Exchanges
We do not offer direct exchanges. Return the item for a refund and place a new order for the piece you would like.
Gifts
Received a Birch & Ember gift? You can return it within 30 days of delivery. We refund the person who placed the order.
Questions
We answer every message ourselves, usually within one business day. Contact us