Terms of service
These terms apply to every visit to our website and every order you place with Birch & Ember. By using our website or placing an order, you agree to these terms. Please read them carefully.
1. Who we are
Birch & Ember is a private limited company registered in Denmark, at Automatikvej 1, 2860 Søborg, Denmark. You can reach us by email at johannes@flizz.net or through our contact page.
2. Using our website
You may use our website to browse and buy our products for personal use. You agree not to misuse the website, for example by trying to access it in ways other than through the normal interface, or by copying our content for commercial use.
3. Products and colours
We describe and photograph our products as accurately as we can. Because many pieces are made of natural wood, wax and textile, grain, colour and size can vary slightly from piece to piece and from what you see on your screen. These small differences are part of the material and are not a defect.
4. Prices and payment
All prices are shown in US dollars. Shipping costs are shown at checkout before you pay. We may change prices at any time, but changes do not affect orders you have already placed. If a product is listed at a clearly wrong price because of an error, we may cancel the order and refund you in full.
5. Orders
Your order is an offer to buy. A contract is formed when we send you an email confirming that your order has shipped. We may refuse or cancel an order, for example when a product is out of stock or a payment cannot be verified. If we cancel an order you have paid for, we refund you in full.
6. Shipping and delivery
Shipping costs, delivery times and what to do if a parcel is late or damaged are described in our Shipping Policy. Delivery times are estimates and are not guaranteed.
7. Returns and refunds
You can return most items within 30 days of delivery. How returns and refunds work is described in our Refund Policy.
8. Safe use of candles
Always follow the care and safety instructions that come with our candles and on our product pages. Never leave a burning candle unattended, keep it away from anything that can catch fire and out of reach of children and pets. We are not responsible for damage caused by using a product in a way that goes against these instructions.
9. Intellectual property
All text, photos, logos and designs on this website belong to Birch & Ember or are used with permission. You may not copy or reuse them without our written permission.
10. Limitation of liability
To the extent permitted by law, Birch & Ember is not liable for indirect or consequential loss arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under the consumer laws that apply to you.
11. Privacy
How we collect and use your personal information is described in our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. The version on this page at the time you place your order applies to that order.
13. Governing law
These terms are governed by the laws of Denmark. This does not take away any protection you have under the mandatory consumer laws of the country or state where you live.
14. Contact
Questions about these terms? Email us at johannes@flizz.net or use our contact page.